Shipping policy
Shipping Policy
At LumiWing™, we work hard to process and ship every order as quickly as possible.
Order Processing
Orders are typically processed within 1–5 business days.
During periods of high demand, product launches, holidays, or unusually large order volumes, processing may take up to 10 business days.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
After processing, estimated delivery time is:
2–12 business days
Shipping times may vary depending on your location, carrier delays, customs, weather conditions, holidays, or other circumstances outside of our control.
Tracking
Tracking information may take a short period of time to update after your package has been handed over to the shipping carrier.
If your tracking has not updated immediately, please allow additional time for the carrier to scan and register the package.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
LumiWing™ is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Delays
Please note that estimated shipping times are not guaranteed.
Unexpected carrier delays or periods of high demand may occasionally extend delivery times.
Contact Us
If you have any questions regarding your order or shipment, please contact us at:
LumiWing™ Customer Support